hbaee Privacy Policy — Your Data, Your Rights

Introduction

hbaee ("we", "us", "our") operates the online gaming platform accessible at hbaee.ws and is committed to protecting the personal information of all users ("you", "your", "Player"). This Privacy Policy explains how we collect, use, store, share and protect your personal data when you register an account, make a deposit or withdrawal, participate in games, claim bonuses, or otherwise interact with any feature of the hbaee platform. This policy applies to all players regardless of their location within Bangladesh — whether they access hbaee from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh or Cox's Bazar.

By registering an account on hbaee or by continuing to use the platform after any update to this policy, you acknowledge that you have read, understood and accepted the terms described in this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of hbaee and may request account closure by contacting our support team.

2. How We Use Your Information

hbaee processes personal data only for legitimate and clearly defined purposes. We do not sell your personal data to third parties. The primary purposes for which your data is used are as follows:

• Account Management: To create and maintain your hbaee account, verify your identity, process KYC documentation, and enable access to all platform features.
• Payment Processing: To process deposits and withdrawals in BDT via bKash, Nagad, Rocket and Upay, and to maintain accurate financial records in compliance with anti-money-laundering obligations.
• Fraud Prevention: To detect and prevent fraud, money laundering, account takeover, and other prohibited activities. This includes monitoring of gaming patterns and transaction behaviour.
• Customer Support: To respond to your queries, resolve disputes, process complaints, and provide ongoing account assistance through our 24/7 support team.
• Promotions and Communications: To send you relevant bonus offers, platform updates, and promotional communications where you have consented to receive them. You may opt out of marketing communications at any time via your account settings.

4. Data Sharing and Disclosure

hbaee does not sell, rent or trade your personal data to third parties for their own marketing purposes. We share personal data only in the following limited circumstances:

4.1 Service Providers

We share data with trusted third-party service providers who process it on our behalf, strictly for the purposes described in this policy. These providers include:

• Payment processors for bKash, Nagad, Rocket, Upay, Visa and Mastercard transaction handling.
• Identity and KYC verification service providers who assist with document authentication and age verification.
• Game content providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Ezugi, who may receive anonymised gameplay data for game integrity and RNG certification purposes.
• Customer support platform providers who host our live chat and ticketing systems used to respond to player queries.

4.2 Legal Disclosure

hbaee may disclose your personal data to law enforcement, regulatory authorities, or other competent bodies where required to do so by applicable law, court order, or where disclosure is necessary to prevent fraud or protect the safety of our players. In such cases, we will disclose only the minimum information required by law.

6. Data Retention

hbaee retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law or legitimate business need. The specific retention periods that apply are:

Account and identity data is retained for a minimum of five (5) years following account closure, in line with standard anti-money-laundering record-keeping obligations. Financial transaction records are retained for a minimum of seven (7) years. Gaming activity data is retained for three (3) years from the date of each session. Support communications are retained for two (2) years from the date of resolution. Where data is no longer required for any legitimate purpose, it is securely deleted or anonymised.

8. Your Data Rights

As a registered player on hbaee, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected]:

• 👁️

  Right to Access

  You may request a copy of all personal data hbaee holds about you at any time. We will respond to verified access requests within 30 days.

• ✏️

  Right to Rectification

  If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.

• 🗑️

  Right to Erasure

  You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Requests to erase data that we are legally required to retain will be declined.

• 🚫

  Right to Object

  You have the right to object to processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests where you believe your rights override those interests.

• 📦

  Right to Data Portability

  Where processing is based on your consent or on a contract, you may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.

hbaee will acknowledge all data rights requests within 5 business days and aim to resolve them within 30 days. Where a request is complex or we receive a high volume of requests, we may extend the resolution period by a further 30 days with prior notice to you.

10. Changes to This Privacy Policy

hbaee reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform services. When material changes are made, we will notify registered players by email or via an in-platform notification prior to the changes taking effect. The updated policy will always display the effective date at the top of the document.

Your continued use of hbaee after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We recommend reviewing this policy periodically to remain informed of how your personal data is being handled.